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Frequently Asked Questions


What can I expect on the first visit?
On your first visit your therapist will complete an evaluation of your injury or condition and determine their treatment plan which they'll begin working on with you that day. You can expect your appointment to last between 40 minutes and one hour. We'd appreciate you arriving 10-15 minutes before your first appointment to get your registration in order. If you need to be finished by a specific time, please let us know at the beginning of your session.

What do I need to bring with me?
You should bring in your prescription from your doctor and your insurance information including your card. You will also need a photo ID and credit card. We ask that you fill out the necessary forms and bring them in with you completed for your first appointment. Click here for the forms (PDF format).

How should I dress?
It all depends on the nature of your treatment, and body part being treated, but we suggest you wear a t-shirt, shorts or sweatpants and sneakers if possible. Locker rooms with showers and changing rooms are available for your comfort and convenience.

How many times per week will I need to attend physical/occupational therapy?
This depends on your injury or condition but we typically see patients 2 to 3 times per week.

How many visits will I need?
This depends on your progress and can be better estimated by your therapist after a few treatments.

How long does a full course of treatment take?
This is totally dependent on the extent of your individual injury or condition. We typically see patients for 6 to 8 weeks but your therapist can give you a better idea once they evaluate you and review your progress.

Will I receive sufficient one-on-one time with my therapist?
Yes. Your therapist will balance his or her time to ensure you receive the attention you need.

Can my therapist provide me with a diagnosis?
Your doctor will typically provide a diagnosis on your prescription. We will assess your level of impairment and develop a rehabilitation program based on your physician’s diagnosis and your therapist’s assessment. Your therapist will also keep your doctor informed of your progress.

Do I have to see my doctor before coming for physical therapy?
Many states have direct access laws that allow you to come for treatment for a limited time without seeing your doctor first. Please contact your insurance carrier first as they may not cover services without a prescription. Medicare patients must be referred by a physician.

Are there physical therapy specialists?
There are specialists with Board Certifications and advanced degrees in certain areas which we're proud to say MOTION has on staff. Other therapists have extensive experience with certain techniques or body parts which become their individual focus. We always match our patients with a therapist that's well suited to their needs.

How does the billing process work?
We have a billing team that specializes in interfacing with insurance companies to ensure that all appropriate visits are covered and paid in a timely manner. We do the billing so you can concentrate on getting the help you need to get better. Feel free to speak with one of our billing specialists if you’d like more detail or to discuss your personal benefits.

How much does it cost to come there?
The cost is primarily dependent upon your personal insurance plan. Deductibles and whether or not they've been met yet this year, co-pays, co-insurance all vary and there are thousands of plans! Your diagnosis and treatment time will also factor into the cost. We'd be happy to put you in touch with one of our billing specialists who can speak with your therapist and give you a better idea of your financial responsibility.